Mandatory personalization is the mandatory linking of your personal account with your ticket. It serves to minimize the risk of abuse. Your personal account is your personalization and at the same time your cashless-accout, i.e. your digital wallet at the festival.

You have to personalize your festival passes, VIP and BFF festival passes and day tickets. Tickets for Caravan, Tent Hotel and Glamping do not need to be personalized.

Please note that all visitors have to create a personal account and connect their ticket before entering the festival area.

Your personal account is your digital wallet at the festival. You can use it to top up money in advance, view your transactions, view your current balance and request the refund of your unspent credit after the festival. Your account will be automatically linked to your wristband with your cashless chip, once you get to the festival. By topping up online in advance, you'll save valuable time on site and don't need to top up at our top-up stations.

Yes, all visitors have to create a personal account and connect their ticket or premium wristband before entering the festival area. You can create your personal account in the app or go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass, day ticket or premium wristband and top up your cashless credit in advance.

Creating your personal account is very easy and takes only a few minutes. To create your personal account open the Frequency App or go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass. day ticket or premium wristband and top up your cashless.

The barcode is located on your ticket, whether you purchased it online and printed it out, or physically purchased it at an official ticket office. Click HERE  to see where the ticket code is located.

Once you have entered your personal data you can connect your ticket or premium wristband to your personal account. Just enter your ticket barcode or chip tag and your account will be linked. The barcode is located on your ticket, no matter if you bought it online and printed it out, or if you bought it physically at an official ticket office. Click HERE (link to PDF) to see where the ticket code is located. The chip tag is located on the backside of you chip which is already on your premium festival wristband.

After you have created your personal account and linked it to your ticket or premium wristband, you can easily top up money online. To do so, select the amount you want to top up and a payment method in your account. After the payment is completed, the credit is automatically saved in your account and visible to you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your preloaded credit will be automatically recognized by your cashless chip on your festival wristband and is available immediately. If you prefer to top up on site, you can do so at the top-up stations or via QR code which is located on your wristband. Please note, that there may be longer waiting times at the stations and that you can save valuable time by topping up online in advance.

ATTENTION: When paying with debit or credit card, it is necessary to confirm the payment via mobile APP or browser portal of the payment provider as part of the legal AUTHENTICATION OBLIGATION.

As of this year, you can also pay the waste contribution (and the early camping fee if applicable) directly in advance via Cashless - from the comfort of your own home. Cash payment on site is still possible. If you return an at least half-full garbage bag to the drop-off points, you will receive a refund of EUR 10,- to your Cashless account.

Whenever you pay with your cashless chip at the festival, our staff can show you your current balance. You can also check your current balance at any time in your personal account at www.frequency.at/cashless and view all transactions you have made. You can also check your balance at the top-up stations at the festival. Please note, that there may be longer waiting times at the stations during the festival.

No cash or other payment methods (debit or credit card) will be accepted at the entire festival (except shuttle bus, waste contribution, Early Camping and Early Caravan). Payment is made exclusively with the cashless system, or rather the cashless chip attached to your festival wristband. You can use it at all bars, food trucks, merchandise stands etc.

Neither cash nor other payment methods (debit and credit cards etc.) will be accepted at the entire festival (except shuttle bus, waste contribution, Early Camping and Early Caravan). Payment is made exclusively with the cashless system, or rather the cashless chip attached to your festival wristband.

Your account will be set up in € EURO, and any top-up funds you add to your account will be deposited in € EURO. If you're topping up from a international debit or credit card, your bank’s exchange rate will apply. All payments made at the festivals are in € EURO.

Yes, all visitors have to create a personal account and connect their ticket before entering the festival area. To create your personal account go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass or day ticket and top up your cashless credit in advance.

When topping up in advance, the minimum is € 50 and the maximum you can top up is € 500. You can decide what amount suits your budget and you have full control over your spending at the festival.

If you have ordered a Premium Festival Pass, you will receive your festival wristband after the event. If you have ordered a festival pass or day ticket, the process is as follows: As soon as you arrive at the festival site, you should ideally have already completed the following 3 steps: 1) created your personal account 2) linked your ticket to it and 3) topped up cashless credit online. All you need now is your festival wristband with your cashless chip. You will receive your wristband from our staff at the festival entrance (check-in) as soon as your valid ticket has been scanned. Your personal account and your pre-loaded credit will be automatically recognized by your chip and you can start right away.

Yes, this is possible. In this case, please contact cashless@frequency.at to have the account disconnected from the ticket. If you have already topped up cashless credit, this will remain linked to your personal account. If you have already paid the garbage fee, early camping or drinks, please include this information in your email to cashless@frequency.at

You can still log in to your personal account and request a payout of your credit after the festival (from 19.08.2024 12:00 noon). Please note that the return transfer can take up to 14 working days.

ATTENTION: If you have not yet received confirmation from us that the ticket has been disconnected from your account, but you pass on your ticket, the person with the ticket will receive your credit and it will no longer be possible to pay out to you.

You can easily create your personal account at www.frequency.at/cashless and link it to your ticket by entering your ticket barcode. The barcode will be on your ticket, no matter if you bought it online and printed it out, or bought it physically at an official ticket office. Click HERE to see where the ticket code is located. This way, only you can use your ticket and the credit associated with it (minimizing the risk of misuse).

If you are prevented from attending the festival (illness, work, etc.) but would like to transfer your ticket and the associated credit to someone else, scroll down to the question "I have created a personal account and linked my ticket to it. Unfortunately, it is not possible for me to attend FQ, so I would like to pass my ticket on to another person. Is this possible?"

You can top up cashless credits in your personal account at any time. Choose the amount you want to top up and a payment method. After the payment is completed, the credit is automatically saved in your account and visible for you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your pre topped up credit will be automatically recognized by your cashless chip on your festival wristband and will be available immediately. If you prefer to top up on site, you can do so at the top-up stations. Please note, that there may be longer waiting times at the stations at the festival and that you can save valuable time by topping up online in advance.

No, to create your personal account you need your e-mail address and a valid festival pass, day ticket or premium festival band.

Once you have created your personal account, link your day ticket that you will use first. Example: If you have a day ticket for Friday and a day ticket for Saturday, link your ticket for Friday. Once you arrive at the festival entrance you will receive your festival wristband with your cashless chip and your preloaded cashless credit (if topped up in advance) will be available to you from now on. When you pick up your new festival wristband with your new cashless chip on Saturday, you can also link it to your personal account. This means that your new festival wristband is linked to your account in addition to your wristband from Friday. To link your new festival wristband go to "Add wallet" in your personal account and enter the chip tag (six-digit letter code that is written on the bottom of your cashless chip on the festival wristband) and your new wristband is linked. If you still have remaining credit on your festival wristband from Friday, you can cash it out at the end of the festival in your cashless account.

ATTENTION: The remaining credit from your first wristband will not be automatically transferred to your new wristband (new wallet). To be able to pay with your new wristband, you'll have to top up cashless credit in your personal account or at the top-up stations at the festival area.

You can create your personal account until 18.08.2024 at 23:59 at www.frequency.at/cashless and link your festival pass, premium wristband or day ticket.

You can easily create your personal account at www.frequency.at/cashless and link it to your ticket by entering your ticket barcode. The barcode will be on your ticket, whether you purchased it online and printed it out, or physically purchased it at official ticket office. Click HERE to see where the ticket code is located.

However, since this is a ticket that was not purchased directly from one of our official ticket pre-sale outlets, we cannot guarantee the validity of the ticket. Therefore, we advise against private purchases and ask you to buy your ticket at the official ticket agencies. (see www.frequency.at/tickets)

If you are on the guest list, you will receive an e-mail with all the information you need to retrieve and download your ticket. As soon as you have received your guest list ticket, you can create your personal account at www.frequency.at/cashless and link it to your ticket by entering your ticket barcode.

If you didn't receive any info via email, please contact our social media team via Facebook or Instagram.

At the festival gates your ticket will first be scanned and your photo ID will be checked. If the data on the ticket matches your photo ID, you will receive your personal cashless chip, which is located on your festival wristband. If you have topped up some cashless credit or bought products in advance, this information will automatically be loaded onto your cashless chip. (risk of misuse is minimized).

You easily request a refund of you unspent credit. To do so, request a pay out of your remaining balance in your personal account. The refund is open from 19.08.2024, 12:00 p.m. . Please note that refunds can take up to 14 business days. We recommend applying online in your personal account, as there may be longer waiting times at the payout stations, saving you valuable time on the day of departure. There is no charge for refunds.

Yes, all visitors have to create a personal account and connect their ticket before entering the festival area. To create your personal account go to www.frequency.at/cashless and enter your personal data. Then link your account to your festival pass or day ticket and top up your cashless credit in advance.

Refunds can take up to 14 business days. There is no charge for refunds.

Yes, you can request the depersonalization of your account after the festival. Please contact cashless@frequency.at. Your name will be made unrecognizable, but your transactions will still be visible to you.

Refunds are open from 19.08.2024 - 12 p.m. until 30.09.2024 12 a.m. Please note that refunds can take up to 14 business days. There is no charge for refunds.